Reviews

Submitted 3 years ago
By JBVictoria

Reviewed at

We bought this dishwasher DW80R9950US 6 years ago. It broke down 3 times under warranty. A couple of weeks ago it stopped mid-cycle: Error 3E meaning water temperature is over 176F. I checked it and it is definitely below 125F. I looked for wiring diagram, parts list. These are not available. Parts from usual aftermarket appliance part suppliers also not available. I took it apart. The PCB has no notes on it to show which contacts are for the temp sensor. It is not obvious. Even if I could find the sensor, I cannot buy a new sensor. Only option is to call repairman who I suspect will cost $300 to show up. Pathetic. I will NEVER buy Samsung appliances again. BTW I bought a Bosch and it comes with the wiring diagram on the machine. Simple. Right to repair.

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Drea

Reviewed at

Samsung will not replace faceplate after requesting the replacement. Dishwasher faceplate cracked in 2 spots while running.

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By stayathomemama

Reviewed at

We bought this in November of 2014 and we were very happy with it at first. It worked really well for 5 years and then it started to go downhill. It would leave food/sauce stuck on plates and would smell sometimes after a cycle, but these were things we could deal with. Just recently we got the error code 7E. Looks like the WaterWall function stopped functioning. We have tried using the dishwasher without the WaterWall, but that only leaks out water from the dishwasher, gets really loud and it doesn't clean the dishes at all. We had purchased a 5-year warranty, but of course, everything starts to break down as soon as the warranty is over. Funny how that seems to always work right!

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Fluffy

Reviewed at

The dishwasher can run for hours and does not remove all the food. The dishes don't dry and I don't believe it gets hot enough. What a waste of money. For the price of this dishwasher it should not be this bad.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Sima

Reviewed at

I bought it “new”, I’m running since the first month to get it repaired. Tired ! Poor customer service from Samsung!!!

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Disappointed2021

Reviewed at

I have never written a review before but felt I had to. We have had our dishwasher for 2.5 years and were never really happy with it. Within the first 4 months a large puddle of water formed in front of our machine. Had it looked at and was told there was nothing wrong. The dishes never got real clean always had to re-wash a few dishes after most loads. Two years later a large puddle was found in the basement soaking our carpet (luckily the ceiling had not been installed). We did get an error and had a technician come and fix it. Samsung was generous to cover $20 worth of parts but not labour. After the repair the machine just did clean dishes and did not always drain. We called the technician back and he said the Waterfall assemble was broken and needed to be replaced. Since this was considered a new issue Samsung would not help in any way. It was over $500 for parts alone. I cannot believe that a company as large as Samsung would refuse to not support a product of theirs. A dishwasher should last longer than 2.5 years before a major repair was required. Stay away for Samsung appliances.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Canuckguy

Reviewed at

We bought the dishwasher just before moving to the US (military move) in 2019, so did not use it much as we were only back to the house on occasion. Recently the bottom rack does not clean. Trying to get information from Samsung has been painful, with the only response we can send a tech but not under warrenty. It is only 2 years old, so one would think it would still work. While we really like the machine, this latest issue and Samsung not being of help is very disappointing. Espically since we also bough the fridge and stove.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By PeterW99

Reviewed at

So this is the 5th dishwasher I've owned in my life. All the previous ones were the classic, noisy cheap dishwashers costing half as much, but being in a new home with new kitchen we thought this would be a good upgrade. I very rarely write poor reviews, but this one is completely warranted. 2 weeks into ownership we contacted the retailer to try to return the product. The dishes were coming out covered with food debris. I pulled everything apart and cleaned it, as well as removed the upper most rack in hopes it would improve cleaning. It worked better for a couple of weeks, but before we knew it the food debris was back. I've now owned this dishwasher for a year and a half and have pretty much stopped using it completely and will soon replace it with a normal traditional dishwasher. If you are not willing to do maintenance and cleaning every other week (for heavy use) avoid this dishwater at all costs. Everything keeps getting bunged up and doesn't clean the dishes. I am so confused how this made it to production and being so poorly functioning and high maintenance. If I am forced to use it, I need to completely pre wash anything that goes in there. Don’t be fooled by the high cost and super quiet sales pitch. This is not designed for heavy daily use.

Submitted 2 years ago
By Julieann

Reviewed at

I have had this Dishwasher for a month now. -Washes Really Well - Extremly quiet - 60Min Cycle has come in really handy for a quick wash. - Drying perm once is amazing even for plastic items. - Flexible third rack really helps layout the cutlery and utensils. i took out to actual cutlery basket, gives more room at the bottom rack to wash more dishes. -With Kids in the house the fingerprint resistant finish definitely comes in handy!

Bottom Line Yes, I would recommend to a friend

Submitted 2 years ago
By Sad owner

Reviewed at

Bought new 2 years ago, with extended warranty. This piece of garbage has had pretty much every major component fail and be replaced. It has spent more time not working than working. Parts availability is a joke. Been dealing with a 7C error code for 6 months. Don’t buy if you want a dishwasher that works.

Bottom Line No, I would not recommend to a friend